A leading Indian hotel reduced the total cost of ownership by 30% and improved customer loyalty in the face of growing demand

The Sarovar Hotel and Resorts chain caters to thousands of guests across its multiple hotels in India. The Sarovar Portico Naraina property is situated at a bustling location at the heart of Delhi, making it a favorite for leisure and business travelers alike. However, the hotel was unable to keep up with rising demands and changing customer expectations, owing to its legacy network infrastructure.

The hotel’s clients would log in via multiple devices to access high bandwidth apps, leading to connectivity bottlenecks. Sarovar Portico Naraina urgently needed a smarter alternative to its existing leased lines.

The hotel considered several alternatives and arrived at an end-to-end Managed Wi-Fi as the best-fit solution. This would remove dependency on multiple vendors and put in place a single point of contact for issue resolution and network management. Spectra partnered with Sarovar Portico Naraina to design, deploy, and maintain a next-gen Managed Wi-Fi infrastructure.

This introduced several game-changing features such as:

  • Integration with the hotel’s PMS to support network-based loyalty programs,
  • Timebound Wi-Fi access for banquets and conferences,
  • On-demand upgrades for special guest requests,
  • ...and more.

Sarovar Portico Naraina has already saved 30% in TCO using Spectra Managed Wi-Fi, apart from achieving business continuity and improving customer loyalty. Download the case study to read the full story. You could also email us at <<solutions@spectra.co>> to explore similar benefits at your facility.

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