Frequently asked questions

Yes, you may change the plan anytime by giving the request by writing to us at our Customer care care@spectra.co

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Billing of the customer is started from the first day of installation and the billing cycle is 30 days. Your bill is sent to your registered e-mail id on your bill generation date. You can also check your bill by logging into our self-service portal under ‘my bill’ section.

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You can make online bill payment via credit card/debit card/Net banking by logging into your account at my.spectra.co under ‘my bill’ section.

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Asymmetric bandwidth gives you different speeds for upload and download (Download like browsing, watching movies, downloading songs, etc. is usually higher than uploads like file upload, etc.). Symmetric bandwidth allows you same speeds for both upload and downloads.

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On connecting to the internet your device is automatically given IP (Internet Protocol) address to identify it to the outside world. There are 2 types of IP address – static and dynamic.

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Static IP address always remains the same. Dynamic IP address changes from session to session and is given to Business users.

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FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.

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Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) where once you reach data transfer limit as per the plan opted, speed reduces to as stated in your plan and is reset as per plan at the start of your next monthly billing cycle.

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There can be 2 reasons for this. We may either be not present in your area or your society has not given permission to allow our connectivity. Check Internet availability in your area.

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You can also check your account data usage by logging into our self-service portal under ‘data usage’ section.

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100 GB data gives you practically unlimited access for Watching 50 HD movies, or Streaming a whole month of music streaming (that’s 650 hours!), or Half a month of continuous HD video calling on Skype (that’s 320 hours!), or Thousands of hours of web browsing and thousands of e-mails.

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Data volume refers to the data allocated in a specific plan which can be used for uploads and download. We have both limited and unlimited Internet plans. Please visit www.spectra.co for plan details.

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To check the accurate speed please connect your device on the direct LAN cable. To perform a speed test click below.

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Post successful account verification, our Installation team will visit your premises within 72 hours and install the FTTH connection and give you demonstration. We support only equipment given by us.

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Our teams are well trained but sometimes we come across scenarios where wiring teams get stuck on account of choke conduit. In such cases, team will re-attempt and at the time will request for the support of your building electrician. If all these effort fail, then the amount will be refunded to you within 4 weeks in your bank account as per details shared.

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Router issues may result in internet connection disruption.Rebooting the router or switching it off and on can solve the problem. Unplug your router, wait for some time and re-plug. Attempt to reconnect to internet. If the issue is still not resolved or you do not have connection issues with the router, then you may please contact our customer care at care@spectra.co for support.

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First check the LEDs on the router – If No LED is glowing, then ensure power cable is connected to CPE and power supply is available. If power is not coming, please change the socket on different power source to verify the availability of power. If adapter is faulty, please replace with the working adapter. If only WAN LED is not glowing ensure WAN Cable is properly connected on the WAN port of CPE. If cable is loose, plug out and plug in the WAN cable again. If still LED is not coming up, please power off device and power on after 5 sec. If the problem is still not resolved, then please write to us at care@spectra.co If WAN and LAN/Wi-Fi LEDs are glowing solid green, then If you are connected by LAN cable
  • Ensure that DHCP option is enable in your Ethernet card.
  • Check TCP/IP Setting in your Device by typing in Start -> Run > ncpa.cpl and press enter.
  • Radio button should be checked (Obtain an IP Address automatically & Obtain DNS server address automatically)
  • Check cable from Router LAN port to your PC / Laptop Ethernet port.
  • Verify your IP with following steps:
    • Click on start button in window.
    • Click on run, type cmd, a window dialog box will open, type ipconfig on command prompt.
If you are not getting the IP address, then please write to us at care@spectra.co If you are getting the IP Address, please try to ping Default Gateway. If you are getting reply after ping command, it means your connectivity from PC to CPE is fine, If still your internet is not working please call customer care. If you are not able to ping Default Gateway, it could be due to LAN connectivity issue, please write to us at care@spectra.co

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You will need to submit the following documents along with duly filled Customer Application Form (CAF) and applicable charges (if any)
  • Self-attested Photograph
  • Self-attested Proof of Identity
  • Self-attested Proof of Address

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You can attach self-attested copy of any one of them for Proof of Address & Proof of Identity.
  • Aadhaar (UID) Card
  • Passport
  • Voter ID Card
  • Current passbook of Post Office/PSU Bank as Proof of Address, having photo as Proof of Identity & Address.
  • Photo Identity Card having address of Central Govt./PSU or State Govt./PSU only.
  • Certificate of address having photo, issued by MP/MLA/Group A Gazetted Officer in letter head.
  • Certificate of address with photo from Govt.
  • Recognized educational institutions (for students only)Pensioner's Card having Photo with address.
  • CGHS/ECHS Card Address card with photo issued by Dept. of Post, Govt. of India.
  • Caste & Domicile Certificate with Photo & Address issued by State Govt.
  • Freedom Fighter Card having Photo & Address.
  • Certificate of address having photo issued by Village Panchayat head or equivalent authority.
  • (For rural areas)Kisan Passbook having Photo with Address.

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Yes, you can have multiple connections. You may apply while taking initial connection or any time later. Multiple connections will be installed post verifying there are no dues on the existing connection.

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100 GB data gives you practically unlimited access for Watching 50 HD movies, or Streaming a whole month of music streaming (that’s 650 hours!), or Half a month of continuous HD video calling on Skype (that’s 320 hours!), or Thousands of hours of web browsing and thousands of e-mails.

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We have different modes of payment available. You can make the payment through Credit card /debit card - offline & online. Apart from this you can also make payment via Mobikwik, Paytm, Ola money, PayU Money, Airtel Money, Freecharge, Payzapp.

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You can change your tariff plan by contacting us on our toll free no: 1800-121-5678 or by writing us at care@spectra.co. Live chat is available on our website i.e www.spectra.co

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To view your bill through Self-Care portal, login using your user name & password and click on the 'My Bills' option.

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To check the accurate speed please connect your device on the direct LAN cable. To perform a speed test click below.

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To view your bill through Self-Care portal, login using your user name & password and click on the 'My Bills' option.

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To check your usage through Self-Care portal, login using your user name & password and click on the 'My Usage' option.

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You have to submit the address proof via e-mail at care@spectra.co & pay a charge of ₹ 500.

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You can change your tariff plan by contacting us on our toll free no: 1800-121-5678 or by writing us at care@spectra.co. Live chat is available on our website i.e www.spectra.co

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You can change your Billing Address by contacting us on our toll free no: 1800-121-5678 or by writing us at care@spectra.co. Live chat is available on our website i.e www.spectra.co. You also need to submit the address proof.

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It takes 30 days to process your refund into your bank account.

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One gigabit per second (Gbps) is equivalent to 1000 megabits per second (Mbps) internet connection. One Gbps is also called 1000 Mbps or 1 GIG. This is the fastest broadband Internet connection available in India, enabling you to browse the web and upload or download files faster than ever before.
On an average today, a household has 4-5 devices connected to the broadband such as TVs, laptops, smartphones, tablets, printers, home security systems or gaming consoles. All these devices consume bandwidth from the same connection, which means the resulting speed and experience on each device takes a hit. If you have a high-speed connection such as 1 Gbps, multiple devices can deliver great experience simultaneously.
Another great benefit is the symmetric upload speed which other providers can’t offer. This means that not only will you be able download files and content at lightning fast speed, but all uploads will also take only seconds.
With Spectra 1 Gbps, you can:
  • Use multiple devices simultaneously without sacrificing speed or compromising on experience on any
  • Stream movies, download videos and upload photos with virtually no buffering or waiting
  • Play games online knowing you have the fastest Internet speed available
  • Work from home with the greatest efficiency and reliability you can get from a home Internet connection
  • Upload heavy files such as photographs, videos and work documents to the cloud in seconds.
All these things can be done simultaneously using just one connection. So why not?
There is nothing that you can’t do with 1 Gbps. You can binge watch in 4K videos on multiple Smart TVs, play multiplayer online games and do HD video conferencing and all of it simultaneously.
  • Download 3 MB MP3 file in less than half a second
  • Download 350 MB TV episode in 3 seconds
  • Download 950 MB 1080p HD TV episode in 8 seconds
  • Download 15 GB 4k movie in less than 2 minutes
  • Upload to cloud faster than transfer to external drive
  • Online multi-player gaming without buffer
We are offering you the fastest speed with unlimited data volume at the prices that you currently pay for your existing services. At the same price, you can get much more. Also, 1 Gbps is about the speed experience more than consumption limits. Your consumption could remain the same, but speed of 1 Gbps will enhance the experience.
We will provide you with an ONT device that terminates the fiber cable at your location. Along with this, you will receive D-Link DIR 825 AC1200 Dual Band Gigabit router that is designed to give the best experience of 1 Gbps connection. With this, you can:
  • Simultaneously stream HD and 4K content on multiple devices
  • Seamlessly play multiplayer online gaming
  • Video call without buffer
  • Backup to cloud or download software and program updates in seconds
  • Set parental control on usage
  • Connect to storage, printer etc. via 4 Gigabit ports and USB port
The router comes at no additional cost with Spectra 1 Gbps package with a refundable security deposit of Rs. 2000. If you are an existing Spectra user, you can call us on 1800 121 5678 today for more details and for scheduling installation.
With our 1 Gbps package, we set you up for the fastest broadband experience. The actual speed that you get depends on number of devices being used and their configuration. For best performance from your broadband package, we recommend a direct ethernet (LAN) cable connection. Minimum requirement for a laptop to deliver 1 Gbps speed:
  • LAN Port 1 G
  • Mother Board intel i5 (i7 recommended)
  • RAM: 8 Gb
  • Processor 2.4 Ghz
Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds.
No, the plans are truly unlimited. There is no data capping on the volume you consume. However, if you choose our limited time promotion offer of package costing Rs. 799 for six months, your data will be capped at 150 GB.
For best performance from your 1 Gbps connection, we recommend a direct ethernet (LAN) cable connection. Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds.
There are many factors that adversely impact your home Wi-Fi performance, these are:
  • Types of wireless devices its processor and operating system: older phones and laptops that have older Wi-Fi protocols 802.11g, n will give you lower speed and worst still slow down the output from the router.
  • Invest in a dual band 802.11AC router. With dual band technology, you can set-up 2 SSID's, one on the 2.4 GHz band for slower connection but longer range. And the less occupied 5GHz frequency band for higher speeds at a shorter distance. Your Spectra connection comes with D-Link DIR 825 1200AC at no additional cost for a refundable security deposit.
  • Number of devices in use: the more the devices, the more the load on the router and the lesser the speed.
  • Distance from the router: the 2.4 GHz channel gives you range but lower speeds, while the 5 GHz channel is less crowded, gives you higher speed but for shorter distances.
  • Network interference in your home. In high-rise buildings, with multiple flats on the same floor, signal interference from your neighbours router impacts the reach and speed of your router.
  • Your internet browser: Plug-ins and add-ins affect browser performance and therefore results of your speed test.
  • Building materials, in-home obstructions affect signal strength.
  • Location of your Wi-Fi router and its height. do place your router in a central, elevated spot. In perhaps your living room at an ideal height of 6 Ft (like the top of a shelf of your book rack) so that furniture and other obstacles do not block its signal. Your router should also be away from sources of electrical interference such as microwaves, cordless phones and TVs.
There are many factors that can adversely impact your 1 Gbps experience. In most cases, this happens when the device being used doesn’t support such high speed. Laptops fitted with a a gigaport support up to 1 Gbps speeds.
The next thing to check is if your device is plugged directly into the router via an Ethernet cable versus using Wi-Fi service. A cable is the best way to experience your device's full speed. If you connect via Wi-Fi, your speed will decrease since wireless connections are slower. Wireless connections can also be adversely affected by extreme distance versus close proximity to the router as well as the number of walls or other obstacles between your device and the router.
The last thing to check is if your router supports 1 Gbps speed. We recommend using the D-Link DIR 825 AC1200 Dual Band Gigabit router that is designed to give the best experience of 1 Gbps connection. With this, you can:
  • Simultaneously stream HD and 4K content on multiple devices
  • Seamlessly play multiplayer online gaming
  • Video call without buffer
  • Backup to cloud or download software and program updates in seconds
  • Set parental control on usage
  • Connect to storage, printer etc. via 4 Gigabit ports and USB port
The router comes at no additional cost with Spectra 1 Gbps package with a refundable security deposit of Rs. 2000. If you are an existing Spectra user, you can call us on 1800 121 5678 today for more details and for scheduling installation.
Thank you for your interest in our services. We are actively expanding our fiber network across major cities in the country. Our website is the best place to check availability of our services in real time.
Thank you for your interest in our services. We are actively expanding our fiber network across major cities in the country. Our website is the best place to check availability of our services in real time.
Spectra is a fiber broadband service. While other service providers offer a core copper network or a LAN or coaxial cable, both of which cannot serve a reliable upload and download speed. Spectra’s 100% fiber network gives you an experience like never before.
  • Fiber is fast. Much, much faster than copper. It is reliable, made of glass and works on light pulses. Your data transfers at the speed of light.
  • Spectra is the fastest. Spectra is consistently #1 on the Netflix ISP leader board in India for fastest internet service.
  • You get a dual band, gigabit router, D-Link DIR 825 AC 1200 which gives seamless experience for your 100 MBPS Spectra connection.
  • Symmetric speed up to 100 MBPS. Same speed for upload and download. Buffer free gaming, video calls, social sharing and cloud backup.
  • You are in control with our self-care portal at my.spectra.co which enables you to pay bills online, track your usage, service requests and more.
  • We are there for you 24X7. Call for support at 1800 121 5678 or email us at care@spectra.co

Frequently asked questions

Yes , you can change the plan in between the bill cycle. You can contact your relationship manager.
To view your bill through Self -Care portal, login using your user name & password and click on the 'My Bills' option.
To view your bill through Self-Care portal, login using your user name & password and click on the 'My Bills' option.
You can change plan by writing us at support@spectra.co or contact your relationship manager.
You need to check the speed on direct LAN cable connectivity. To perform a speed test refer to speedtest.spectra.co or you may contact your relationship manager.
Fair Usage Policy (also known as Fair Access Policy or Bandwidth Cap) is implemented by Internet Service Providers (ISPs) where once you reach data transfer limit as per the plan opted, speed reduces to as stated in your plan and is reset as per plan at the start of your next monthly billing cycle.
100 GB data gives you practically unlimited access for Watching 50 HD movies, or Streaming a whole month of music streaming (that’s 650 hours!), or Half a month of continuous HD video calling on Skype (that’s 320 hours!), or Thousands of hours of web browsing and thousands of emails.
Asymmetric bandwidth gives you different speeds for upload and download (Download like browsing, watching movies, downloading songs, etc. is usually higher than uploads like file upload, etc.). Symmetric bandwidth allows you the same speed for both upload and download.
On connecting to the internet your device is automatically given IP (Internet Protocol) address to identify it to the outside world. There are two types of IP address – Static and dynamic.
You need to check the speed on direct LAN cable connectivity. To perform a speed test refer to speedtest.spectra.co or you may contact your relationship manager.
Static IP address remains the same while Dynamic IP address changes from session to session and is given to Business users.
FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.
Customer can make payment through spectra.co by using Debit card or Credit card.Customer can also pay by Cheque( in favour of Shyam Spectra Pvt.Ltd.).
To view your bill through Self-Care portal, login using your user name & password and click on the 'My Bills' option.
It takes 21 days post device recovery to process your refund into your bank account.
You can re-generate the password from our self Service portal page by clicking on ‘forgot password’.
"The following documents along with duly filled Customer Application Form (CAF) and applicable charges (if any) need to be submitted:
  • Self-attested Photograph
  • Self-attested Proof of Identity
  • Self-attested Proof of Address"
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