Category

Frequently Asked Questions

Yes, you may change the plan anytime by giving the request by writing to us at our Customer care care@spectra.com

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Yes, you may change the plan anytime by giving the request by writing to us at our Customer care care@spectra.com
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You can change plan by writing us at support@spectra.co or contact your relationship manager.

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Yes , you can change the plan in between the bill cycle. You can contact your relationship manager.

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To view your bill through Self -Care portal, login using your user name & password and click on the 'My Bills' option.

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To view your bill through Self-Care portal, login using your user name & password and click on the 'My Bills' option.

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We are offering you the fastest speed with unlimited data volume at the prices that you currently pay for your existing services. At the same price, you can get much more. Also, 1 Gbps is about the speed experience more than consumption limits. Your consumption could remain the same, but speed of 1 Gbps will enhance the experience.

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We will provide you with an ONT device that terminates the fiber cable at your location. Along with this, you will receive D-Link DIR 825 AC1200 Dual Band Gigabit router that is designed to give the best experience of 1 Gbps connection. With this, you can:

  • Simultaneously stream HD and 4K content on multiple devices
  • Seamlessly play multiplayer online gaming
  • Video call without buffer
  • Backup to cloud or download software and program updates in seconds
  • Set parental control on usage
  • Connect to storage, printer etc. via 4 Gigabit ports and USB port

The router comes at no additional cost with Spectra 1 Gbps package with a refundable security deposit of Rs. 2000. If you are an existing Spectra user, you can call us on 1800 121 5678 today for more details and for scheduling installation.

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With our 1 Gbps package, we set you up for the fastest broadband experience. The actual speed that you get depends on number of devices being used and their configuration. For best performance from your broadband package, we recommend a direct ethernet (LAN) cable connection. Minimum requirement for a laptop to deliver 1 Gbps speed:

  • LAN Port 1 G
  • Mother Board intel i5 (i7 recommended)
  • RAM: 8 Gb
  • Processor 2.4 Ghz

Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds.

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We recommend that you use: speedtest.spectra.co

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One gigabit per second (Gbps) is equivalent to 1000 megabits per second (Mbps) internet connection. One Gbps is also called 1000 Mbps or 1 GIG. This is the fastest broadband Internet connection available in India, enabling you to browse the web and upload or download files faster than ever before.
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On an average today, a household has 4-5 devices connected to the broadband such as TVs, laptops, smartphones, tablets, printers, home security systems or gaming consoles. All these devices consume bandwidth from the same connection, which means the resulting speed and experience on each device takes a hit. If you have a high-speed connection such as 1 Gbps, multiple devices can deliver great experience simultaneously.

Another great benefit is the symmetric upload speed which other providers can't offer. This means that not only will you be able download files and content at lightning fast speed, but all uploads will also take only seconds.
With Spectra 1 Gbps, you can:

  • Use multiple devices simultaneously without sacrificing speed or compromising on experience on any
  • Stream movies, download videos and upload photos with virtually no buffering or waiting
  • Play games online knowing you have the fastest Internet speed available
  • Work from home with the greatest efficiency and reliability you can get from a home Internet connection
  • Upload heavy files such as photographs, videos and work documents to the cloud in seconds.

All these things can be done simultaneously using just one connection. So why not?

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There is nothing that you can’t do with 1 Gbps. You can binge watch in 4K videos on multiple Smart TVs, play multiplayer online games and do HD video conferencing and all of it simultaneously.

  • Download 3 MB MP3 file in less than half a second
  • Download 350 MB TV episode in 3 seconds
  • Download 950 MB 1080p HD TV episode in 8 seconds
  • Download 15 GB 4k movie in less than 2 minutes
  • Upload to cloud faster than transfer to external drive
  • Online multi-player gaming without buffer
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We are offering you the fastest speed with unlimited data volume at the prices that you currently pay for your existing services. At the same price, you can get much more. Also, 1 Gbps is about the speed experience more than consumption limits. Your consumption could remain the same, but speed of 1 Gbps will enhance the experience.

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With our 1 Gbps package, we set you up for the fastest broadband experience. The actual speed that you get depends on number of devices being used and their configuration. For best performance from your broadband package, we recommend a direct ethernet (LAN) cable connection. Minimum requirement for a laptop to deliver 1 Gbps speed:

  • LAN Port 1 G
  • Mother Board intel i5 (i7 recommended)
  • RAM: 8 Gb
  • Processor 2.4 Ghz

Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds.

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There are many factors that can adversely impact your 1 Gbps experience. In most cases, this happens when the device being used doesn’t support such high speed. Laptops fitted with a a gigaport support up to 1 Gbps speeds.
The next thing to check is if your device is plugged directly into the router via an Ethernet cable versus using Wi-Fi service. A cable is the best way to experience your device's full speed. If you connect via Wi-Fi, your speed will decrease since wireless connections are slower. Wireless connections can also be adversely affected by extreme distance versus close proximity to the router as well as the number of walls or other obstacles between your device and the router.
The last thing to check is if your router supports 1 Gbps speed. We recommend using the D-Link DIR 825 AC1200 Dual Band Gigabit router that is designed to give the best experience of 1 Gbps connection. With this, you can:

  • Simultaneously stream HD and 4K content on multiple devices
  • Seamlessly play multiplayer online gaming
  • Video call without buffer
  • Backup to cloud or download software and program updates in seconds
  • Set parental control on usage
  • Connect to storage, printer etc. via 4 Gigabit ports and USB port

The router comes at no additional cost with Spectra 1 Gbps package with a refundable security deposit of Rs. 2000. If you are an existing Spectra user, you can call us on 1800 121 5678 today for more details and for scheduling installation.

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FTTH stands for Fiber-to-the-Home. This means a fiber optic line is hooked directly to your home or business. Fiber optic line uses a thin strand of glass to transmit beams of light that carry an amazing amount of data. This delivers high-speed Internet services.

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For best performance from your 1 Gbps connection, we recommend a direct ethernet (LAN) cable connection. Internet speeds over a wired connection (Cat 5 or Cat 6 ethernet cable) are faster compared to wireless speeds.
There are many factors that adversely impact your home Wi-Fi performance, these are:

  • Types of wireless devices its processor and operating system: older phones and laptops that have older Wi-Fi protocols 802.11g, n will give you lower speed and worst still slow down the output from the router.
  • Invest in a dual band 802.11AC router. With dual band technology, you can set-up 2 SSID's, one on the 2.4 GHz band for slower connection but longer range. And the less occupied 5GHz frequency band for higher speeds at a shorter distance. Your Spectra connection comes with D-Link DIR 825 1200AC at no additional cost for a refundable security deposit.
  • Number of devices in use: the more the devices, the more the load on the router and the lesser the speed.
  • Distance from the router: the 2.4 GHz channel gives you range but lower speeds, while the 5 GHz channel is less crowded, gives you higher speed but for shorter distances.
  • Network interference in your home. In high-rise buildings, with multiple flats on the same floor, signal interference from your neighbours router impacts the reach and speed of your router.
  • Your internet browser: Plug-ins and add-ins affect browser performance and therefore results of your speed test.
  • Building materials, in-home obstructions affect signal strength.
  • Location of your Wi-Fi router and its height. do place your router in a central, elevated spot. In perhaps your living room at an ideal height of 6 Ft (like the top of a shelf of your book rack) so that furniture and other obstacles do not block its signal. Your router should also be away from sources of electrical interference such as microwaves, cordless phones and TVs.
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No, the plans are truly unlimited. There is no data capping on the volume you consume. However, if you choose our limited time promotion offer of package costing Rs. 799 for six months, your data will be capped at 150 GB.

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Thank you for your interest in our services. We are actively expanding our fiber network across major cities in the country. Our website is the best place to check availability of our services in real time.

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Thank you for your interest in our services. We are actively expanding our fiber network across major cities in the country. Our website is the best place to check availability of our services in real time.

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Spectra is a fiber broadband service. While other service providers offer a core copper network or a LAN or coaxial cable, both of which cannot serve a reliable upload and download speed. Spectra’s 100% fiber network gives you an experience like never before.

  • Fiber is fast. Much, much faster than copper. It is reliable, made of glass and works on light pulses. Your data transfers at the speed of light.
  • Spectra is the fastest. Spectra is consistently #1 on the Netflix ISP leader board in India for fastest internet service.
  • You get a dual band, gigabit router, D-Link DIR 825 AC 1200 which gives seamless experience for your 100 MBPS Spectra connection.
  • Symmetric speed up to 100 MBPS. Same speed for upload and download. Buffer free gaming, video calls, social sharing and cloud backup.
  • You are in control with our self-care portal at my.spectra.co which enables you to pay bills online, track your usage, service requests and more.
  • We are there for you 24X7. Call for support at 1800 121 5678 or email us at care@spectra.co
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Yes, you may change the plan anytime by giving the request by writing to us at our Customer care care@spectra.com

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Yes, you may change the plan anytime by giving the request by writing to us at our Customer care care@spectra.com
1

You can change plan by writing us at support@spectra.co or contact your relationship manager.

0

Yes , you can change the plan in between the bill cycle. You can contact your relationship manager.

0

To view your bill through Self -Care portal, login using your user name & password and click on the 'My Bills' option.

0

To view your bill through Self-Care portal, login using your user name & password and click on the 'My Bills' option.

0

Yes, you may change the plan anytime by giving the request by writing to us at our Customer care care@spectra.com
1

No, the plans are truly unlimited. There is no data capping on the volume you consume. However, if you choose our limited time promotion offer of package costing Rs. 799 for six months, your data will be capped at 150 GB.

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